By industry

Google review removal for solicitors

Law firms cannot answer a review without touching client confidentiality, which is why policy-based removal is the practical route.

A solicitor's reply to a review is constrained by professional obligations: you cannot discuss a client's matter, and you cannot disclose that someone was ever a client.

That leaves a narrow set of options, and a policy-based removal is the one that does not require you to say anything publicly at all.

Send us the review and get an honest answer.

From £99 a removal, priced per review. No charge for the eligibility check.

Check my review free

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Most cases decided in 24 to 72 hours
Full refund if Google keeps it up

What we see on law firm profiles

These are the review types that most often have a genuine policy argument behind them.

A review from someone with no matter file, or about a matter handled by a different firm
Content naming a fee earner or partner personally, including allegations about their conduct
Reviews from an opposing party or their associate, which is a conflict of interest
A negative cluster around a high-profile matter from accounts with no other history

Confidentiality and the reply problem

You can acknowledge without confirming. A short holding reply that says you take feedback seriously and invite a private conversation is usually enough for prospective clients, and it does not disclose anything.

Never confirm or deny that the reviewer was a client
Keep the reply to process, not to the facts of the matter
Route the substance to your own complaints procedure where it belongs

Evidence we would file

Firm records prove the decisive point: whether a matter ever existed.

A conflict or matter search against the reviewer's name
Documentation showing the firm was not instructed, or had no involvement with the dates claimed
Screenshots where a review plainly ties to a hearing or a party in active litigation

Questions we get asked

It can be reported as a conflict of interest where the reviewer has a stake in the outcome rather than a genuine client experience. Send us the context and we will assess it.

That is usually a strong harassment or personal information case, since the content targets an individual rather than describing a service, which sits clearly within Google's policy.

We write removals, not replies, and we keep every report focused on the review's content rather than your client relationships. Nothing we file requires you to disclose a matter.

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Send the review or your Google Maps link on WhatsApp. We will tell you whether it breaks Google's rules, what a removal costs, and whether it is worth filing at all. The decision is always Google's, and the eligibility check is free.

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