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Google review removal for dentists
Dental practices face reviews that are hard to answer, because the honest rebuttal is confidential.
A dental practice cannot usually correct a review in public: patient confidentiality means you cannot describe the treatment, the consent conversation or the aftercare you actually gave.
That is why a policy-based removal matters more in dentistry than in most sectors. If the review breaks Google's rules, taking it down is often the only route that does not involve disclosing patient information.
Send us the review and get an honest answer.
From £99 a removal, priced per review. No charge for the eligibility check.
- Honest check before you pay
- Most cases decided in 24 to 72 hours
- Full refund if Google keeps it up
The reviews we see on dental profiles
These recur across practices, from single-site surgeries to small groups.
- A reviewer who is not in your patient records under any spelling, or who has never attended that practice
- Reviews describing a treatment you do not offer, or a clinician who does not work there
- Named staff members, including clinical and reception teams, criticised personally in the text
- A negative cluster across several practices in one area from accounts with no other history
What practice records can prove
Records are decisive on the fact question, and you can share them without publishing them.
- An appointment history search by name, date or telephone number
- A record that the reviewer never attended, or attended a different practice
- Consent and aftercare documentation contradicting a specific allegation, redacted to remove clinical detail
Handling a genuine complaint
Where the review comes from a real patient, we will tell you it does not qualify, and the practice response matters more. Practices with a steady flow of genuine reviews absorb one bad rating far better than those with a thin profile.
- Reply once, without confirming that the person is a patient
- Move the detail to your private complaints procedure or the dental regulator route
- Keep asking satisfied patients for reviews: it is the strongest long-term protection
Questions we get asked
Often, yes. Naming and personally attacking an individual usually falls under Google's harassment and personal information policies, which is separate from any clinical dispute.
Yes, if the reply is generic and confirms nothing. We will help you word it so it reassures future patients without confirming that the reviewer was ever treated by you.
Both. The removal route is the same. The difference is usually where the complaint would sit formally if it turns out to be a genuine patient grievance.
Related pages
Tell us about the review
Send the review or your Google Maps link on WhatsApp. We will tell you whether it breaks Google's rules, what a removal costs, and whether it is worth filing at all. The decision is always Google's, and the eligibility check is free.
Or browse all removal services.