Review problems
Defamatory Google reviews
Defamation and policy breach are different things, and the second one is usually the faster fix.
A review that makes a false factual allegation, names an individual or accuses your business of a crime is serious, and it is often the kind of content Google removes under its own policies.
That policy route is not a legal claim, and we are not solicitors. What we can do is get the content in front of Google with the right argument.
Send us the review and get an honest answer.
From £99 a removal, priced per review. No charge for the eligibility check.
- Honest check before you pay
- Most cases decided in 24 to 72 hours
- Full refund if Google keeps it up
When a defamatory review is also a policy breach
Most of the cases we accept fall into one of these categories, which Google polices directly.
- False allegations of criminal behaviour, fraud or theft, stated as fact rather than opinion
- Content naming an employee and attacking them personally
- Content designed to harass, including repeat posting after a refusal to engage
- Content that identifies a private individual, such as a named member of staff or a customer
How we report it
We quote the allegation, state why it is unsupported by your records and identify the policy category it breaches. We never argue the legal test of defamation, because that is not the question Google is asking.
- One allegation, one report, quoted word for word
- Supporting documents where a specific claim can be disproved
- A calm tone: outrage reads as a commercial dispute, not a policy breach
Where the policy route ends
If the content is a genuine customer's opinion, policy cannot remove it, no matter how damaging. At that point you are outside our service and looking at legal advice, a professional reply, or reputation work.
- Opinion, however wounding, is protected by Google's policies
- We will tell you when we think a case cannot be won on policy
- We do not offer legal advice and will not pretend a report is a legal route
Questions we get asked
Possibly, but that is a legal question for a solicitor, not a platform question. Our route is narrower and often faster: show that the content breaches Google's own content policies.
Usually, yes. Naming and targeting an individual tends to fall under harassment and personal information policies, which gives Google a specific rule to apply.
No. Google applies the same pipeline to every report. What speeds a case up is a clear policy match and evidence, not the severity of the allegation.
Related pages
Tell us about the review
Send the review or your Google Maps link on WhatsApp. We will tell you whether it breaks Google's rules, what a removal costs, and whether it is worth filing at all. The decision is always Google's, and the eligibility check is free.
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