By industry
Google review removal for private medical practices
A clinical reply is impossible for most reviews, which leaves policy as the practical route.
Private GPs, dermatology, diagnostics, fertility and surgical practices are reviewed by patients and, regularly, by people who were never patients at all.
You cannot answer a clinical review in public, and you cannot even confirm that the reviewer was a patient. Where the wording breaches policy, removal is the only route that requires you to disclose nothing.
Send us the review and get an honest answer.
From £99 a removal, priced per review. No charge for the eligibility check.
- Honest check before you pay
- Most cases decided in 24 to 72 hours
- Full refund if Google keeps it up
Cases we assess for medical practices
These are the reviews that most often contain a genuine policy argument.
- A review from someone with no appointment, no registration and no payment record
- Content naming a consultant, nurse or receptionist personally, including allegations about conduct
- Reviews describing care at a different provider, a hospital, or an NHS service you do not run
- Content written by a relative or carer about treatment they did not receive
Records that decide the question
Practice management systems answer the only fact that matters: whether the person was ever a patient.
- A registration or appointment search by name, date of birth and telephone number
- Clinician rotas showing the named practitioner was not working on the date described
- Redacted extracts that contradict a specific non-clinical claim, such as a payment or booking
Genuine patient complaints
Where a real patient is unhappy with their care, the review stays, and the response has to stay neutral: acknowledge, do not confirm, and invite the person to your complaints process.
- Never confirm or deny that the reviewer was a patient, and never describe treatment
- Route clinical concerns to your complaints procedure and the relevant regulator
- Keep the review flow balanced: patients are far more likely to leave feedback when asked at discharge
Questions we get asked
Often yes. Content that targets a named individual sits under harassment and personal information policies, and that argument does not require you to discuss any patient.
It does. Content describing a service you do not provide is off-topic for your profile, and we can report it on that basis alongside the fact that no patient record exists.
Generally no. Patients are entitled to describe their experience, even harshly. Only a policy breach in the wording itself, such as naming staff abusively, gives us something to report.
Related pages
Tell us about the review
Send the review or your Google Maps link on WhatsApp. We will tell you whether it breaks Google's rules, what a removal costs, and whether it is worth filing at all. The decision is always Google's, and the eligibility check is free.
Or browse all removal services.