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Google review removal for hotels
Guest reviews on Google are read by people who never book through an OTA. Protecting that profile matters.
Hotels collect reviews in several places, and the Google profile is the one guests check before they book direct, which makes a poor rating there expensive.
It also attracts content that has nothing to do with a stay, plus occasional attempts to trade a removal for a refund.
Send us the review and get an honest answer.
From £99 a removal, priced per review. No charge for the eligibility check.
- Honest check before you pay
- Most cases decided in 24 to 72 hours
- Full refund if Google keeps it up
Cases we see on hotel profiles
Hospitality reviews are emotional, and a few categories are clearly outside Google's rules.
- A review from a guest with no booking record for the dates described
- Demands sent privately offering to delete a review in exchange for a refund, with the review left up
- Complaints about a different property, an OTA, or the weather and local transport
- A sudden run of one-stars from accounts with no other reviews during a competitor's quiet period
Handling the refund-for-removal pattern
An attempt to exchange a review for money is a policy matter, and the private messages are evidence worth keeping. Screenshot the conversation before it is deleted.
- Keep the message thread and any payment reference
- Do not agree to the trade: it can be read as an incentivised review arrangement
- Report the review with the exchange attached
What to send us
Reservation systems give hotels excellent records, so these cases often move quickly.
- A reservation search by name, email or booking reference
- Check-in logs or room records for the dates in the review
- Screenshots showing the same text reused on other properties
Questions we get asked
No. Cleanliness, noise and service complaints from real guests are protected opinion. We will tell you that rather than take a fee.
Where the complaint is really about the booking platform, the content may be off-topic for your Google profile. We assess that on the wording.
Reply briefly and professionally once, then leave it. Ongoing public argument makes the profile look worse to prospective guests than the original review does.
Related pages
Tell us about the review
Send the review or your Google Maps link on WhatsApp. We will tell you whether it breaks Google's rules, what a removal costs, and whether it is worth filing at all. The decision is always Google's, and the eligibility check is free.
Or browse all removal services.