By industry
Google review removal for accountants and tax advisers
You cannot answer a review without discussing a client's affairs, so the policy route does the work instead.
Accounting firms are unusually exposed to reviews: fees are visible, deadlines are stressful, and a client who moves to another firm often leaves a parting review on the way out.
Professional confidentiality means you cannot set the record straight in public. That leaves two practical options: a short reply that confirms nothing, and a report to Google where the content itself breaches policy.
Send us the review and get an honest answer.
From £99 a removal, priced per review. No charge for the eligibility check.
- Honest check before you pay
- Most cases decided in 24 to 72 hours
- Full refund if Google keeps it up
Reviews we assess on accounting profiles
These are the patterns that come up most often, from sole practitioners to multi-partner firms.
- A review from someone with no engagement letter, no client record and no fee history with you
- Content naming a partner, manager or the person who handled the file, criticised personally
- Reviews written for a different company in a group, or by a spouse or director of a former client
- Reviews about an HMRC enquiry or a late filing that describe a service the firm was not engaged to provide
What your records can prove
The decisive question is usually whether the reviewer was ever a client. Firm records answer that quickly.
- A client or engagement search against the reviewer's name, trading name and email
- Anti-money-laundering and identity records confirming who was actually onboarded
- HMRC agent authorisation history, which shows precisely which clients the firm acted for and when
Replying without breaching confidentiality
A holding reply keeps the profile looking professional without disclosing that anyone was a client. Keep it to process, not to the file.
- Never confirm or deny the client relationship, even obliquely
- Do not discuss fees, filings or correspondence in a public answer
- Move the substance to your own complaints procedure, where the detail belongs
Questions we get asked
Usually not, if they were genuinely a client and the complaint stays within ordinary customer language. Fee and service criticism is protected opinion. If the review states a specific factual claim your records disprove, that is worth assessing.
Often yes. Content that names and attacks an individual sits under Google's harassment and personal information policies, which is a different question from whether the criticism is fair.
Enough to show whether the reviewer was a client. A screenshot of a name search is usually better than sharing client files, and we will tell you exactly which fact needs confirming.
Related pages
Tell us about the review
Send the review or your Google Maps link on WhatsApp. We will tell you whether it breaks Google's rules, what a removal costs, and whether it is worth filing at all. The decision is always Google's, and the eligibility check is free.
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