By industry
Google review removal for nurseries and childcare providers
A childcare setting cannot answer a review without confirming a child's attendance, which is exactly why policy matters.
Nurseries, pre-schools and childminders collect reviews from parents, and from grandparents, neighbours and former staff. Because safeguarding and confidentiality rules prevent any public discussion of a child, a policy report is often the only defensible response.
Reviews that name a child or a member of staff, or that describe a setting you do not run, carry the strongest policy arguments.
Send us the review and get an honest answer.
From £99 a removal, priced per review. No charge for the eligibility check.
- Honest check before you pay
- Most cases decided in 24 to 72 hours
- Full refund if Google keeps it up
Reviews we assess for childcare settings
These are the patterns that most often qualify.
- Content naming a child, a key worker or a manager personally
- Reviews from someone with no parent or carer record for the setting
- Complaints about a different nursery, a school, or a childcare provider in the same group
- Reviews from a former employee, or from a family whose child left years earlier
Records that decide a case
Registers and booking records establish the one fact that matters, and they can be shown without disclosing anything about a child.
- Attendance or booking search under the reviewer's name and contact details
- Staff rotas showing who was working, where a specific allegation is made
- Confirmation of whether the person was ever registered as a parent or carer with you
Handling genuine parent concerns
Where a parent has a real concern, the review stays, and the right route is your complaints procedure followed by Ofsted if they escalate it. Reply without confirming anything about the child, and move the conversation offline.
- Never confirm or deny that a child attended the setting
- Keep a dated record of the complaint, the discussion and the outcome
- Ask parents for reviews at settling-in and at key milestones, when trust is highest
Questions we get asked
That is usually a straightforward case. Naming a child and describing their care breaches Google's personal information policies, and reporting it requires no disclosure from you.
Often yes, if they had no registration, attendance or fee record with your setting. Content from a person with no relationship to the service is not a genuine experience of it.
Allegations of this kind are handled carefully and reported on the wording alone. Where a person is named and accused, Google's harassment and personal information policies usually apply.
Related pages
Tell us about the review
Send the review or your Google Maps link on WhatsApp. We will tell you whether it breaks Google's rules, what a removal costs, and whether it is worth filing at all. The decision is always Google's, and the eligibility check is free.
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