By industry

Google review removal for cleaning companies

Domestic and commercial cleaning reviews are often about a visit you did not carry out.

Cleaning is a low-margin, high-volume trade, and staff turnover means customers sometimes review a cleaner who no longer works for you, or a visit that was never on your schedule.

Because a domestic cleans can be anonymous, a review that names no address and describes no job is hard to answer, but it is often easy to test against your rota.

Send us the review and get an honest answer.

From £99 a removal, priced per review. No charge for the eligibility check.

Check my review free

Honest check before you pay
Most cases decided in 24 to 72 hours
Full refund if Google keeps it up

Common cleaning-sector cases

These are the reviews we look at most often for cleaning businesses.

A review about an address or a commercial site that is not on your client list
Complaints about a franchise branch, a subcontractor or a self-employed cleaner trading separately
Reviews from a former employee or an applicant who was never given work
End-of-tenancy disputes where the review describes a check-out you were not booked for

Records that settle the question

Even light-touch cleaning administration produces the facts a report needs.

Job schedules and rotas for the dates claimed, showing where your teams were
Client and keyholder records for the address in the review
A search of booking and enquiry history under the reviewer's name, email or number

Handling genuine quality complaints

If a real client is unhappy with a clean, the review stays, and a re-clean or a refund is a better investment than a dispute you cannot win.

Reply briefly, offer to put it right, and take the detail offline
Use spot-check logs and checklists to catch recurring quality problems
Ask regular clients for a review once a quarter rather than only at sign-up

Questions we get asked

It can be, where the person was never engaged by your business. Send us the review, the date and your rota so we can show the mismatch.

Often yes. Former staff have a stake in the business, which brings the content within Google's conflict of interest policy rather than the customer feedback rules.

We look at the wording. If it describes a service you do not offer, or a site you do not clean, the content itself is the evidence. If it is a plausible account of a visit, it will usually stay.

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Tell us about the review

Send the review or your Google Maps link on WhatsApp. We will tell you whether it breaks Google's rules, what a removal costs, and whether it is worth filing at all. The decision is always Google's, and the eligibility check is free.

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